MONDRIAN DOHA FAQ’s

How can I make a reservation at your hotel?
Reservations at Mondrian Doha can be made directly through the following channels:

• Online: Book directly via our website by selecting your preferred dates and room type.
• Email: mondriandoha-res@mondrianhotels.com
• Phone: +97440455555 Reservations can also be made through preferred travel partners and online booking platforms.

What is your cancellation policy?
Cancellation policies at Mondrian Doha vary depending on the rate and booking conditions selected at the time of booking. Guests are advised to review the cancellation terms at the time of booking or contact our Reservations team directly for assistance at mondriandoha-res@mondrianhotels.com.

Do you offer flexible booking options or special rates during uncertain times?
Yes, Mondrian Doha periodically offers flexible rates and promotional packages. Availability and terms vary; please contact our Reservations team directly for the latest information at mondriandoha-res@mondrianhotels.com.

How can I modify or cancel an existing reservation?
To modify or cancel an existing Mondrian Doha reservation, please contact our Reservations team directly:

• Email: mondriandoha-res@mondrianhotels.com
• Phone: +974 4045 5555 Please note that changes are subject to availability and the applicable booking terms of your selected rate.

Do you offer group rates or event bookings?
Yes, Mondrian Doha offers special rates and tailored packages for group stays, corporate bookings, weddings, and events. Please contact our Sales team directly to discuss your requirements and receive a customised proposal.

Is breakfast included? How much does it cost?
Breakfast inclusion at Mondrian Doha depends on the room package selected at the time of booking. Guests may also add breakfast during the booking process or upon arrival. Please contact our Reservations team for current pricing at mondriandoha-res@mondrianhotels.com.

What payment methods do you accept?
Mondrian Doha accepts the following payment methods:

• Major credit and debit cards, including Visa, Mastercard, and American Express.
• Cash payments in Qatari Riyals (QAR).

Is a deposit required to book a room?
Yes, in addition to room charges, a deposit of 500 QAR per room is required upon arrival to cover any incidental charges during your stay. The deposit can be provided as follows:

• Cash Deposit: Refunded upon check-out if no additional charges have been incurred.
• Credit Card Pre-Authorization: Please note that cancellation of the pre-authorization may take up to 25 business days to appear in your account.

What time is check-in and check-out?
At Mondrian Doha, check-in is available from 3:00 PM and check-out is at 12:00 PM (noon).

Can I request an early check-in or late check-out?
Yes, early check-in and late check-out requests at Mondrian Doha are subject to availability and may incur additional charges. We recommend contacting the hotel in advance to arrange these options at mondriandoha-res@mondrianhotels.com.

What identification is required at check-in?
All guests checking in at Mondrian Doha are required to present one of the following original, physical, and valid forms of identification:

• Passport
• Qatar ID
• GCC National Identification Card The credit card used to guarantee the reservation may also be required at check-in where applicable.

What is your policy regarding children staying at the hotel?
Mondrian Doha warmly welcomes families. The following policies apply for children:

• Children below 12 years old: Stay complimentary when sharing the existing bed with their parents.
• Rollaway/Extra Bed: Available for an additional charge of QAR 150 per night, per bed, subject to availability.
• Baby Cots: Available free of charge for children up to 3 years old, subject to availability.

If breakfast is included in your booking, the following policy applies:

• Children below 6 years old: Complimentary buffet breakfast.
• Children aged 6 to under 12 years: Buffet breakfast available at 50% of the adult rate.
• Children aged 12 and older: Charged at the full adult rate for buffet breakfast.

Is there a resort fee, and what does it include?
Mondrian Doha does not charge a resort fee.

Are pets allowed at your hotel? What is your pet policy and any associated fees?
Yes, Mondrian Doha is a pet-friendly hotel. The following conditions apply:

• Pets must weigh 20 pounds (9.1 kg) or less.
• A non-refundable deposit of 350 QAR is required at check-in for cleaning purposes.
• An agreement must be signed upon arrival.
• Pets are not permitted in restaurants, bars, pool areas, beach areas, or any public areas.
• Pets may not be left unattended in guest rooms.
• An additional cleaning fee may be applied after check-out if additional cleaning is required.
• The hotel does not provide food or bedding for pets.

Are there accessible rooms and facilities for guests with disabilities?
Yes, Mondrian Doha offers accessible guest rooms and facilities designed to accommodate guests with mobility requirements. Please contact our Reservations team before your stay to ensure your specific requirements are met at mondriandoha-res@mondrianhotels.com.

Are there any restrictions on items I can bring to the hotel?
Mondrian Doha retains the right to exclude items that are considered inappropriate due to size, safety, or security concerns. Items such as shisha, speakers, wax candles, knives, hotplates, gas cylinders, bhakoor, charcoal, grasses, furniture, outside decorations, and alcoholic beverages are not permitted.

What items or services are available for children or infants?
Subject to availability, Mondrian Doha can provide baby cots, high chairs, and other child-friendly amenities upon request. Please contact the hotel in advance to arrange any specific requirements for your family’s stay.

Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary high-speed Wi-Fi is available throughout Mondrian Doha, including all guest rooms and public areas.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, Mondrian Doha is home to the award-winning ESPA spa. Treatments can be booked through the Spa Reception or our Concierge team. Operating hours and age restrictions may vary; guests are encouraged to contact the spa directly for the latest information.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, Mondrian Doha features a fully equipped fitness centre and an indoor swimming pool. Access policies and operating hours vary by facility. Children may be permitted during designated times. Please contact our team for the latest information.

Do you offer fitness classes, and how can I book them?
Selected fitness and wellness classes may be available at Mondrian Doha throughout the year. Please contact our Fitness Centre or Concierge team for the latest schedules and reservation information.

Is parking available at the hotel, and what is the cost?
Yes, Mondrian Doha offers complimentary valet parking and self-parking for hotel guests and visitors.

Do you have laundry services available for guests?
Yes, Mondrian Doha offers same-day laundry, pressing, and dry-cleaning services for guests.

Do you offer concierge services? And can the concierge assist with bespoke experiences in Doha and Qatar?
Yes, Mondrian Doha offers a dedicated concierge service. Our team can assist with restaurant reservations, sightseeing recommendations, transportation arrangements, cultural attractions, shopping destinations, desert experiences, and local events throughout Doha and Qatar.

Is room service available? What are the hours?
Yes, Mondrian Doha offers 24-hour in-room dining, featuring a selection of international and local dishes.

Does Mondrian Doha offer unique local cultural experiences, such as desert safaris, dhow cruises, or visits to traditional souqs?
Yes, our Concierge team can arrange a range of curated local experiences, including desert safaris, dhow cruises, cultural tours, museum visits, traditional souq experiences, and other bespoke itineraries to help guests discover the very best of Qatar.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, Mondrian Doha offers several exceptional dining and nightlife venues, including restaurants, lounges, and cafés. Reservations can be made directly through the hotel, our Concierge team, or the individual venues.

What signature pools, rooftop lounges, or social spaces do you offer? And what are the views like?
Mondrian Doha offers a range of iconic social spaces for guests to enjoy, including the hotel’s indoor swimming pool, vibrant lounges, and stylish social spaces, all set within the property’s distinctive contemporary design by Marcel Wanders.

Do you host specific cultural events, art exhibitions, live music, or DJ sets?
Yes, Mondrian Doha regularly hosts seasonal events, dining experiences, live entertainment, wellness activities, and special collaborations throughout the year. Guests are encouraged to check the latest events calendar with our hotel team during their stay.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, Mondrian Doha specialises in weddings, social celebrations, corporate meetings, and bespoke experiences, including birthdays, anniversaries, and proposal arrangements. Please contact our team in advance to discuss your requirements.

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How close is Mondrian Doha to key landmarks and attractions in the city?
Mondrian Doha is conveniently located in West Bay Lagoon, with easy access to some of Doha’s most popular destinations:

• Katara Cultural Village: Approximately 5 minutes by car.
• The Pearl-Qatar: Approximately 5 minutes by car.
• Lusail: Approximately 10 minutes by car.
• West Bay Business District: Approximately 15 minutes by car.

What is the West Bay Lagoon neighbourhood like, and what dining, attractions, and local experiences are available nearby?
Mondrian Doha is located in the prestigious West Bay Lagoon area, offering guests easy access to luxury shopping, cultural attractions, beaches, entertainment venues, and some of Doha’s most popular dining destinations.

What should I know about local customs, dress codes, currency, or travel requirements for visiting Doha/Qatar?
Here is some useful information for visiting Doha and Qatar:

• Currency: The local currency is the Qatari Riyal (QAR). Major credit cards are widely accepted throughout Doha.
• Dress Code: Visitors are encouraged to dress respectfully in public areas, in line with local customs and regulations.
• Travel Documents: Guests should check the latest visa requirements for Qatar before travelling, depending on their nationality. We recommend reviewing official travel requirements prior to your trip.

What is the best way to get to Mondrian Doha from Hamad International Airport (DOH), and how can I book this transfer?
Mondrian Doha is located approximately 30 minutes by car from Hamad International Airport (DOH). Private airport transfers can be arranged through our Concierge or Reservations team. Please contact us at mondriandoha-res@mondrianhotels.com for assistance with your transfer booking.

What transportation options are available near Mondrian Doha for getting around the city?
Mondrian Doha is well-connected to Doha’s transportation network:

• Taxi & Ride-Hailing: Taxis and ride-hailing services are readily available throughout the city.
• Doha Metro: The Doha Metro network provides convenient connections to major attractions and business districts throughout the city, with nearby stations easily accessible from the hotel. Our Concierge team is happy to assist with any transportation arrangements and recommendations during your stay.

What loyalty or membership programme does Mondrian Doha offer?
Mondrian Doha’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on mondrianhotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Mondrian Doha, and can I book more than one room?
Yes. As Mondrian Doha’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at Mondrian Doha to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your Mondrian Doha stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Mondrian Doha?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Mondrian Doha through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Mondrian Bordeaux Les Carmes, subject to programme terms and conditions.

When was the Mondrian brand established, and what is its core philosophy of art and design?
Established in 1996, Mondrian is a living cultural institution where the fantastical meets the future. Inspired by modern art, we design dream-like spaces that experiment with perspective and immerse you in the energy of the city.

What defines the unique guest experience at a Mondrian Hotel?
Your stay is designed like a visit to a modern art gallery, blending structural design with bold pops of color. It’s a sensory experience filled with whimsical, surreal spaces and wild, playful culinary creations.

What makes a Mondrian stay a distinctive experience compared to other luxury hotels?
We look past predictable luxury to drop you right into the epicenter of the local cultural scene and A-list moments. Every property is a creative hub where you can connect with up-and-coming talent, progressive design, and innovative partnerships.

Where can I find Mondrian Hotels around the world?
You can find us in cultural hotspots across North and Central America, Europe, the Middle East, and Asia-Pacific—including Los Angeles, Ibiza, Doha, and Singapore. We are also expanding our footprint with upcoming destinations like the Maldives, Abu Dhabi, and Tulum. Find out about all Mondrian Hotel’s here.