MONDRIAN Ibiza FAQ’s

How can I make a reservation at your hotel?
Reservations at Mondrian Ibiza can be made directly through the following channels:

• Online: Book directly at mondrianhotels.com/ibiza by selecting your preferred dates and room type.
• Email: reservations.ibiza@mondrianhotels.com

What is your cancellation policy?
Cancellation policies at Mondrian Ibiza vary depending on the rate selected at the time of booking:

• Flexible Rate: Reservations can be cancelled free of charge up to 5 days prior to arrival. Please note that the first night of the total stay must be settled 5 days prior to arrival to confirm the reservation, and a secure payment link will be sent to the email provided.
• Non-Refundable Rate: The full amount of the stay is charged at the time of booking and is non-cancellable and non-refundable. For specific details regarding your booking, please refer to your reservation confirmation or contact our reservations team at reservations.ibiza@mondrianhotels.com .

How can I modify or cancel an existing reservation?
To modify or cancel an existing Mondrian Ibiza reservation, please contact our reservations team directly:

• Online: Via our website at mondrianhotels.com/ibiza
• Email: reservations.ibiza@mondrianhotels.com. Please note that modifications and cancellations are subject to the terms and conditions of your selected rate.

Do you offer group rates or event bookings?
Yes, Mondrian Ibiza offers personalised group rates and tailored event packages. Please contact our dedicated Events team at events.ibiza@mondrianhotels.com to discuss your requirements and receive a customised proposal.

Is breakfast included? How much does it cost?
Mondrian Ibiza offers two rate options:

• Room Only Rate: Breakfast is not included but can be added at a cost of €45 per person, per day.
• Room with Breakfast Rate: Breakfast is included. The difference between the two rates is €30 per person, per day. We recommend booking the breakfast-inclusive rate in advance for the best value.

What payment methods do you accept?
Mondrian Ibiza accepts the following payment methods:

• Flexible Rate: Payment is made at check-in by cash or card. Please note that the first night of the total stay must be settled 5 days prior to arrival, and a secure payment link will be sent to the email provided.
• Non-Refundable Rate: Full payment is required at the time of booking by credit card. All reservations must be guaranteed with a valid credit card at the time of booking.

Is a deposit required to book a room?
No deposit is required at Mondrian Ibiza. However, please note the following payment conditions:

• Flexible Rate: The first night of the total stay must be settled 5 days prior to arrival. A secure payment link will be sent to the email provided.
• Non-Refundable Rate: Full payment is required at the time of booking.

What time is check-in and check-out?
At Mondrian Ibiza, check-in is available from 3:00 PM and check-out is at 12:00 PM (noon).

Can I request an early check-in or late check-out?
Yes, early check-in and late check-out requests at Mondrian Ibiza are subject to availability. To request either option, please contact our reservations team in advance at reservations.ibiza@mondrianhotels.com.

What identification is required at check-in?
All guests checking in at Mondrian Ibiza are required to present a valid government-issued photo ID, such as a passport or national identity card.

Are pets allowed at your hotel? What is your pet policy and any associated fees?
Yes, Mondrian Ibiza is a pet-friendly hotel. Dogs weighing up to 10 kg are welcome to stay at a daily rate starting from €75.

Are there accessible rooms and facilities for guests with disabilities?
Yes, Mondrian Ibiza offers accessible rooms and facilities for guests with disabilities.

What items or services are available for children or infants?
Mondrian Ibiza warmly welcomes families. The following services and facilities are available for younger guests:

• Two dedicated children’s pools.
• A specially curated children’s food selection.
• A Kids Club, supervised by a qualified childcarer, offering a dedicated play space for younger guests.

Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary Wi-Fi is available throughout Mondrian Ibiza for all hotel guests.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, Mondrian Ibiza offers a wellness corner located at the Bungalow Pool, where guests can book a range of treatments including massages, facials, manicures, and pedicures. Treatments can be booked directly via the following link: massagebeach.com/book.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, Mondrian Ibiza features both a fitness center and four swimming pools:

• Fitness Center: The Mondrian Ibiza Fitness Center features spaces designed to inspire your every move. Open 24 hours a day, 7 days a week for hotel guests, the fitness center is equipped with the latest Technogym equipment, including strength and conditioning multiplier machines, a wide range of dumbbells and kettlebells.
• Swimming Pools: Mondrian Ibiza features four sparkling pools, each with its own distinct vibe. Guests can enjoy Mondrian Pools, Bungalow Pool, and Wet Deck Pool, where Bali beds, live music, and poolside dining await. Pools are open daily from 10:00 AM to 7:00 PM. Poolside dining is also available, featuring fresh seafood, vibrant cocktails, and stunning views of Cala Llonga Bay.

Do you offer fitness classes, and how can I book them?
Yes, Mondrian Ibiza offers a selection of fitness and wellness activities, including yoga, Pilates, and guided hiking in the Cala Llonga area. Classes can be booked by:

• Email: reservations.ibiza@mondrianhotels.com
• In person: Directly at reception upon arrival.

Is parking available at the hotel, and what is the cost?
Yes, Mondrian Ibiza offers valet parking at a cost of €25 per day.

Do you have laundry services available for guests?
Yes, laundry services are available for guests at Mondrian Ibiza.

Do you offer concierge services?
Yes, Mondrian Ibiza offers a dedicated concierge service to help guests organize their visit to the island according to their preferences. Our team can assist with activity bookings, restaurant recommendations, island excursions, transportation arrangements, and any other bespoke requests to tailor your Ibiza experience.

Is room service available? What are the hours?
Yes, Mondrian Ibiza offers 24-hour room service, 7 days a week.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, Mondrian Ibiza is home to seven exceptional dining and bar venues, each offering a distinct culinary experience:

• Niko Al Fresco: Japanese-inspired cuisine, located on the rooftop.
• Sonrojo Beach & Chiringuito: Mediterranean cuisine in a beachside setting.
• Sun & Moon: Cocktails and tapas with stunning sunset views, located on the rooftop.
• Bungalow: Healthy bites and light refreshments by the pool.
• The Perq: Takeaway coffee and pastries.
• Cuyo: Mexican-inspired flavours and dishes.
• Pool Bar: International food and drinks by the pool. Reservations for lunch and dinner can be made via our website at mondrianhotels.com/ibiza/dining or directly at reception.

What signature pools, rooftop lounges, or social spaces do you offer? And what are the views like?
Mondrian Ibiza offers a variety of vibrant social spaces:

• Rooftop: Home to two signature venues, Niko Al Fresco (our Japanese-inspired restaurant) and Sun & Moon (our cocktail and tapas bar), where guests can enjoy the famous Ibiza sunset and panoramic views of Cala Llonga and the sea.
• Pools: Four sparkling pools, each with its own distinct vibe. Guests can enjoy Mondrian Pools, Bungalow Pools, and Wet Deck Pool, complete with Bali beds, live music, and poolside dining featuring fresh seafood, vibrant cocktails, and stunning views of Cala Llonga Bay. Pools are open daily from 10:00 AM to 7:00 PM.

Do you host specific cultural events, art exhibitions, live music, or DJ sets?
Yes, Mondrian Ibiza hosts a vibrant programme of live events throughout the week, including DJ residencies and live radio broadcasts from local stations.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, Mondrian Ibiza is delighted to assist with group bookings, private events, and special celebrations, including birthdays and proposals. Please contact our Events team at events.ibiza@mondrianhotels.com and our team will be happy to help make everything happen.

How close is Mondrian Ibiza to the island’s main towns and attractions?
Mondrian Ibiza is conveniently located in Cala Llonga, with easy access to some of the island’s most popular destinations:

• Santa Eulalia Town: Approximately 5 minutes by car.
• Ibiza Old Town (Dalt Vila): Approximately 20 minutes by car.
• Ibiza Airport: Approximately 25 minutes by car.

How close is Mondrian Ibiza to the beach, and what beach access or services are available?
Mondrian Ibiza is situated directly on the waterfront in Cala Llonga, offering guests convenient access to the beach and the Mediterranean Sea. Our beachside dining venue, Sonrojo Beach & Chiringuito, provides the perfect setting to enjoy Mediterranean cuisine by the water.

What should I know about local customs, currency, or travel requirements for visiting Ibiza/Spain?
Here is some useful information for visiting Ibiza and Spain:

• Currency: Spain uses the Euro (€). Credit and debit cards are widely accepted throughout Ibiza, though it is advisable to carry some cash for smaller establishments and local markets.
• Language: Spanish and Catalan are the official languages, though English is widely spoken in hotels, restaurants, and tourist areas across Ibiza.
• Travel Documents: Visitors should ensure they have the appropriate travel documents and visa requirements for entry into Spain, depending on their nationality. We recommend checking the latest official requirements before your trip.

What is the best way to get to Mondrian Ibiza from Ibiza Airport (IBZ), and how can I book this transfer?
Mondrian Ibiza is located approximately 25 minutes from Ibiza Airport (IBZ). The following transport options are available:

• Taxi: Available from the airport upon arrival.
• Bus: Public bus services are available.
• Car Rental: Renting a car is a popular option for exploring the island at your own pace. For assistance with arranging your transfer, please contact our team at reservations.ibiza@mondrianhotels.com .

What public transportation options are available near Mondrian Ibiza for getting around the island?
Mondrian Ibiza is well-connected to local transportation options:

• Public Bus: A public bus stop is located just 50 meters from the hotel.
• Ferry: A public ferry service departs directly from our doorstep, connecting guests to Ibiza Old Town, Formentera, and Santa Eulalia.
• Taxi: Taxis are available around town and can also be arranged upon request.

What loyalty or membership programme does Mondrian Ibiza offer?
Mondrian Ibiza’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on mondrianhotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Mondrian Ibiza, and can I book more than one room?
Yes. As Mondrian Ibiza’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at Mondrian Ibiza to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your Mondrian Ibiza stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Mondrian Ibiza?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Mondrian Ibiza through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Mondrian Bordeaux Les Carmes, subject to programme terms and conditions.

When was the Mondrian brand established, and what is its core philosophy of art and design?
Established in 1996, Mondrian is a living cultural institution where the fantastical meets the future. Inspired by modern art, we design dream-like spaces that experiment with perspective and immerse you in the energy of the city.

What defines the unique guest experience at a Mondrian Hotel?
Your stay is designed like a visit to a modern art gallery, blending structural design with bold pops of color. It’s a sensory experience filled with whimsical, surreal spaces and wild, playful culinary creations.

What makes a Mondrian stay a distinctive experience compared to other luxury hotels?
We look past predictable luxury to drop you right into the epicenter of the local cultural scene and A-list moments. Every property is a creative hub where you can connect with up-and-coming talent, progressive design, and innovative partnerships.

Where can I find Mondrian Hotels around the world?
You can find us in cultural hotspots across North and Central America, Europe, the Middle East, and Asia-Pacific—including Los Angeles, Ibiza, Doha, and Singapore. We are also expanding our footprint with upcoming destinations like the Maldives, Abu Dhabi, and Tulum. Find out about all Mondrian Hotel’s here.