MONDRIAN BORDEAUX LES CARMES FAQ’s

How can I make a reservation at your hotel?
Reservations at Mondrian Bordeaux Les Carmes can be made through the following channels:

• Online: Book directly on our website by selecting your preferred dates and room type.
• Phone: +33 5 35 54 10 84
• Email: reservation.bordeaux@mondrianhotels.com

What is your cancellation policy?
Cancellation policies at Mondrian Bordeaux Les Carmes vary depending on the rate selected at the time of booking:

• Flexible Rate: Reservations can be cancelled free of charge up to 24 hours prior to arrival. A valid credit card is required to guarantee the reservation.
• Prepaid Rate: Reservations are non-cancellable and non-refundable. Full payment is required at the time of booking. For specific details regarding your booking, please refer to your reservation confirmation or contact our reservations team at reservation.bordeaux@mondrianhotels.com .

Do you offer flexible booking options or special rates during uncertain times?
Yes, Mondrian Bordeaux Les Carmes regularly offers flexible rates and special packages, including seasonal promotions and exclusive direct booking offers. Availability and conditions may vary; we recommend visiting our website or contacting our reservations team at reservation.bordeaux@mondrianhotels.com for the latest offers.

How can I modify or cancel an existing reservation?
To modify or cancel an existing Mondrian Bordeaux Les Carmes reservation, please contact our reservations team directly:

• Email: reservation.bordeaux@mondrianhotels.com
• Phone: +33 5 35 54 10 84

Please note that modifications and cancellations are subject to the terms and conditions of your selected rate. If your reservation was made through a third party, please contact them directly.

Do you offer group rates or event bookings?
Yes, Mondrian Bordeaux Les Carmes offers tailored solutions for groups, corporate meetings, private events, and special celebrations. Our dedicated Events & Sales team will be delighted to discuss your requirements and provide a personalized proposal. Please contact us at events.bordeaux@mondrianhotels.com.

Is breakfast included? How much does it cost?
Breakfast at Mondrian Bordeaux Les Carmes is not automatically included in all room rates. When not included, breakfast is available at €35 per person. Children under 12 years old enjoy complimentary breakfast when accompanied by their parents.

What payment methods do you accept?
Mondrian Bordeaux Les Carmes accepts cash and all major credit and debit cards.

Is a deposit required to book a room?
Yes, a pre-authorization of €100 per day, per guest, is required at check-in at Mondrian Bordeaux Les Carmes to cover any additional expenses incurred during your stay. This is in addition to the room rate and will be released upon departure, less any outstanding charges.

What is your policy regarding children staying at the hotel?
Mondrian Bordeaux Les Carmes warmly welcomes families:

• Infants: Baby stays are complimentary.
• Children under 12: Breakfast is complimentary when accompanied by their parents.
• Children aged 3-17: An extra bed can be added in the Junior Suite Corner and Suite Les Carmes at an additional charge of €80 per night, subject to availability.

For any specific requests regarding your stay with children, please contact the hotel directly at reservation.bordeaux@mondrianhotels.com.

Is there a resort fee, and what does it include?
Mondrian Bordeaux Les Carmes does not charge a resort fee. However, a local city tax (taxe de séjour) of €5.18 per person, per night applies in accordance with local regulations. All applicable taxes and additional charges are clearly displayed during the booking process and on your reservation confirmation.

What time is check-in and check-out?
At Mondrian Bordeaux Les Carmes, check-in is available from 3:00 PM and check-out is until 12:00 PM (noon).

Can I request an early check-in or late check-out?
Yes, early check-in and late check-out can be requested at Mondrian Bordeaux Les Carmes, subject to availability and for an additional charge. We recommend contacting the hotel in advance to arrange these options at reservation.bordeaux@mondrianhotels.com.

What identification is required at check-in?
All guests checking in at Mondrian Bordeaux Les Carmes are required to present a valid government-issued photo ID, such as a passport, national identity card, or driver’s licence. The credit card used to guarantee or pay for the reservation may also be required at check-in. Please note that digital copies or photocopies are not accepted.

Are pets allowed at your hotel? What is your pet policy and any associated fees?
Yes, Mondrian Bordeaux Les Carmes is a pet-friendly hotel. Pets are welcome at an additional charge of €35 per pet, per night, payable directly at the hotel. A maximum of one pet per room is permitted. For the comfort of all guests, we kindly ask that pets are supervised at all times.

Are there accessible rooms and facilities for guests with disabilities?
Yes, Mondrian Bordeaux Les Carmes offers accessible rooms and facilities designed to accommodate guests with reduced mobility. Please contact us before your stay so we can ensure your specific requirements are met at reservation.bordeaux@mondrianhotels.com.

What items or services are available for children or infants?
Mondrian Bordeaux Les Carmes can provide baby cots upon request, subject to availability. Please contact the hotel before your arrival so we can prepare for your family’s needs at reservation.bordeaux@mondrianhotels.com.

Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary high-speed Wi-Fi is available throughout Mondrian Bordeaux Les Carmes for all hotel guests.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, Mondrian Bordeaux Les Carmes features a spa and wellness area, open daily from 10:00 AM to 8:00 PM. Facilities include a heated swimming pool, sauna, and hammam.

• Treatments: Can be booked via our website, by phone at +33 (0)5 35 54 10 86, or by email at spa.bordeaux@mondrianhotels.com.
• Children: Are welcome at the spa. In partnership with Nougatine Paris, we offer specially designed treatments for children from 3 years old.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, Mondrian Bordeaux Les Carmes features both a fitness center and an indoor heated swimming pool:

• Hotel Guests: Complimentary access to both facilities from 8:00 AM to 8:00 PM. No reservation required.
• External Guests: Access available from 10:00 AM to 8:00 PM, subject to prior reservation and limited to a maximum of 2 hours.
• Children: Welcome to use the swimming pool when accompanied and supervised by an adult.

Do you offer fitness classes, and how can I book them?
Mondrian Bordeaux Les Carmes does not currently offer scheduled fitness classes.

Is parking available at the hotel, and what is the cost?
Yes, Mondrian Bordeaux Les Carmes offers on-site covered parking with valet service at €40 per day, subject to availability.

Do you have laundry services available for guests?
Yes, Mondrian Bordeaux Les Carmes offers dry-cleaning and laundry services through a professional external laundry provider:

• Items submitted before 10:00 AM are typically returned within 24 hours.
• This service is available Monday to Friday only and is not available on weekends or public holidays.
• Laundry bags and a detailed price list are available in your room. Charges vary depending on the type of garment.

Do you offer concierge services? And can the concierge assist with recommendations for exploring Mexico City?
Yes, Mondrian Bordeaux Les Carmes offers a dedicated concierge service. Our team is delighted to assist with personalized experiences during your stay, including visits to local châteaux, tours of the Bordeaux wine regions, tickets for the Cité du Vin, restaurant reservations, transportation, and other bespoke experiences. Please contact our concierge team at concierge.bordeaux@mondrianhotels.com.

Is room service available? What are the hours?
Yes, Mondrian Bordeaux Les Carmes offers room service daily from 12:00 PM (noon) to 7:00 AM. The room service menu is available in your room and can also be viewed on our website.

Does Mondrian Bordeaux offer unique wine experiences, such as tastings, vineyard tours, or wine pairing dinners?
Yes, Mondrian Bordeaux Les Carmes can assist in arranging a variety of wine-related experiences, including wine tastings, vineyard visits, château tours, and other curated experiences in the Bordeaux region. For recommendations and reservations, please contact our concierge team at concierge.bordeaux@mondrianhotels.com.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, Mondrian Bordeaux Les Carmes is home to exceptional dining experiences:

• Morimoto Bordeaux: Our signature Japanese-inspired restaurant by renowned Chef Masaharu Morimoto.
  • Lunch: Daily from 12:00 PM to 1:45 PM.
  • Dinner (Sunday to Wednesday): 7:00 PM to 9:30 PM.
  • Dinner (Thursday to Saturday): 7:00 PM to 10:00 PM.
• Bar: Open daily from 12:00 PM to 12:30 AM, featuring a selection of cocktails, wines, and spirits. Reservations can be made via our website, by phone at +33 5 35 54 10 85, or through our reception team.

What signature pools, rooftop lounges, or social spaces do you offer? And what are the views like?
Mondrian Bordeaux Les Carmes offers a selection of elegant social spaces:

• Heated Indoor Pool: Bathed in natural light through floor-to-ceiling windows opening onto a peaceful terrace, offering a serene retreat with warm wood finishes and elegant contemporary design.
• Bar & Terrace: The hotel’s stylish bar and terrace provide a welcoming setting for cocktails, dining, and social gatherings, particularly during the warmer months.
• Morimoto Bordeaux: A vibrant culinary and social destination within the hotel. Please note that the hotel does not feature a rooftop lounge. Located in the historic Chartrons district, the hotel offers views over the surrounding neighborhood and its elegant Bordeaux architecture.

Do you host specific cultural events, art exhibitions, live music, or DJ sets?
Yes, Mondrian Mexico City Condesa’s dedicated Events & Sales team is delighted to assist with meetings, corporate gatherings, weddings, private dinners, birthday celebrations, proposals, and customized social events. We offer tailored packages, unique venues, and personalized planning to create memorable experiences. Please submit an RFP or contact our Sales team directly for enquiries.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, Mondrian Bordeaux Les Carmes is delighted to assist with meetings, private events, birthdays, anniversaries, proposals, and other special occasions. Please contact us in advance at events.bordeaux@mondrianhotels.com so we can create a personalized experience tailored to your needs.

How close is Mondrian Bordeaux to the city’s main attractions like Place de la Bourse, Cité du Vin, or the Grand Théâtre?
Mondrian Bordeaux Les Carmes enjoys a prime location in the historic Chartrons district, with easy access to Bordeaux’s most iconic attractions:

• Cité du Vin: Approximately 15-20 minutes on foot.
• Place de la Bourse: Approximately 25-30 minutes on foot.
• Grand Théâtre de Bordeaux: Approximately 25 minutes on foot.

All destinations are also easily accessible by tram or taxi.

How close is Mondrian Bordeaux to the Garonne Riverfront, renowned wineries, and historic châteaux?
Mondrian Bordeaux Les Carmes is ideally situated for exploring Bordeaux’s most celebrated landmarks:

• Garonne Riverfront: Approximately 10 minutes on foot.
• Château Les Carmes Haut-Brion (the hotel’s sister property): Approximately 10 minutes by car or 20-25 minutes by public transport.
• Médoc, Saint-Émilion, and surrounding wine appellations: Within approximately one hour by car.

Our concierge team can assist with arranging private tours, wine tastings, and château visits. Please contact us at concierge.bordeaux@mondrianhotels.com.

What should I know about local customs, currency, or travel requirements for visiting Bordeaux/France?
Here is some useful information for visiting Bordeaux and France:

• Currency: France uses the Euro (€). Credit and debit cards are widely accepted throughout Bordeaux.
• Language: French is the official language, though English is commonly spoken in hotels, restaurants, and tourist areas.
• Travel Documents: Visitors should ensure they have the appropriate travel documents and visa requirements for entry into France, depending on their nationality.

What is the best way to get to Mondrian Bordeaux from Bordeaux-Mérignac Airport (BOD) or Gare de Bordeaux-Saint-Jean, and how can I book this transfer?
Mondrian Bordeaux Les Carmes is easily accessible from both Bordeaux-Mérignac Airport (BOD) and Gare de Bordeaux-Saint-Jean. Guests may travel by taxi, rideshare services, tram, or private transfer. For a seamless arrival experience, our concierge team can assist with arranging a private transfer prior to your stay. Please contact us at concierge.bordeaux@mondrianhotels.com.

What public transportation options (tram, bus) are available near Mondrian Bordeaux for getting around the city?
Mondrian Bordeaux Les Carmes is well-connected to Bordeaux’s public transportation network:

• Tram: The nearest tram stop is Cours du Médoc, approximately 6-9 minutes on foot from the hotel. Tram Line B provides direct access to key destinations, including Chartrons, CAPC Museum of Contemporary Art, Quinconces, Grand Théâtre, and the Rue Sainte-Catherine shopping district. To visit La Cité du Vin, take Tram Line B in the opposite direction.
• Bus: Several bus lines serve the area, with stops just a short walk from the hotel.
• Taxi & Rideshare: Taxis and rideshare services are readily available throughout Bordeaux.

When was the Mondrian brand established, and what is its core philosophy of art and design?
Established in 1996, Mondrian is a living cultural institution where the fantastical meets the future. Inspired by modern art, we design dream-like spaces that experiment with perspective and immerse you in the energy of the city.

What defines the unique guest experience at a Mondrian Hotel?
Your stay is designed like a visit to a modern art gallery, blending structural design with bold pops of color. It’s a sensory experience filled with whimsical, surreal spaces and wild, playful culinary creations.

What should I know about local customs, currency, or travel requirements for visiting Cannes/France?
France uses the Euro (€) as its official currency, and credit cards are widely accepted throughout Cannes and the French Riviera. Depending on your nationality, a valid passport and/or visa may be required to enter France. We recommend checking the latest official travel requirements before your stay. In Cannes, smart casual dress is generally expected in restaurants and public areas, particularly during major events such as the Cannes Film Festival.

What makes a Mondrian stay a distinctive experience compared to other luxury hotels?
We look past predictable luxury to drop you right into the epicenter of the local cultural scene and A-list moments. Every property is a creative hub where you can connect with up-and-coming talent, progressive design, and innovative partnerships.

Where can I find Mondrian Hotels around the world?
You can find us in cultural hotspots across North and Central America, Europe, the Middle East, and Asia-Pacific—including Los Angeles, Ibiza, Doha, and Singapore. We are also expanding our footprint with upcoming destinations like the Maldives, Abu Dhabi, and Tulum. Find out about all Mondrian Hotel’s here.