MONDRIAN Mexico city condesa FAQ’s

How can I make a reservation at your hotel?
Reservations at Mondrian Mexico City Condesa can be made directly through our website, by phone, or by email:

• Online: Visit our website, select your preferred dates and room type, and complete your booking securely in just a few steps.
• Phone: +52 55 8889 0356
• Email: reservations.mexicocity@mondrianhotels.com

What is your cancellation policy?
Mondrian Mexico City Condesa offers two rate types with the following cancellation policies:

• Flexible Rate: No cancellation charge applies if cancelled before 4:00 PM (local time), up to 2 days prior to arrival. Beyond this period, the amount due is non-refundable, even in the case of cancellation or modification.
• Prepaid Rate: The full amount of the stay is charged at the time of booking and is non-refundable.

Do you offer flexible booking options or special rates during uncertain times?
Yes, we periodically offer flexible booking options, seasonal promotions, advance purchase discounts, and exclusive packages for direct bookings.

How can I modify or cancel an existing reservation?
To modify or cancel an existing Mondrian Mexico City Condesa reservation, please contact our Reservations team directly:

• Email: reservations.mexicocity@mondrianhotels.com
• Phone: +52 55 8889 0356

Please note that changes and cancellations are subject to the terms and conditions of your selected rate.

Do you offer group rates or event bookings?
Yes, Mondrian Mexico City Condesa offers customized rates and tailored packages for group stays, corporate meetings, weddings, social celebrations, private events, and special gatherings. Our dedicated Events & Sales team can assist with venue selection, room blocks, catering, and personalized event planning. To submit an enquiry, complete our Request for Proposal (RFP) form on our website or contact our team directly.

Is breakfast included? How much does it cost?
Breakfast inclusion at Mondrian Mexico City Condesa depends on the rate booked. If breakfast is not included in your reservation, it can be added directly at the Front Desk for an additional charge of USD $20 per person, per day, plus applicable taxes and service charges. Guests can enjoy a selection of fresh, locally inspired dishes at our on-site dining venues.

What payment methods do you accept?
Mondrian Mexico City Condesa accepts all major credit cards, including Visa, Mastercard, and American Express, as well as selected digital payment methods.

Is a deposit required to book a room?
Yes, a security deposit of MXN $2,000 per night is required at check-in at Mondrian Mexico City Condesa to cover any incidental charges during your stay. The deposit may be authorized on a credit card or paid in cash and will be refunded upon departure, less any outstanding charges.

What is your policy regarding children staying at the hotel?
Mondrian Mexico City Condesa warmly welcomes families. Children aged 0-11 years stay complimentary when sharing existing bedding with their parents or guardians. Guests aged 12 and over are considered adults for accommodation and rate purposes.

What time is check-in and check-out?
At Mondrian Mexico City Condesa, check-in begins at 3:00 PM and check-out is at 12:00 PM (noon). Early check-in and late check-out may be available upon request, subject to availability.

Can I request an early check-in or late check-out?
Yes, early check-in and late check-out requests are subject to availability and may incur additional charges. To arrange either service, we recommend contacting our Front Desk team in advance at mondrian.mexicocitycondesa.frontdesk@mondrianhotels.com. Our team will be happy to assist and confirm availability prior to your arrival or departure.

What identification is required at check-in?
All guests checking in at Mondrian Mexico City Condesa must be 18 years of age or older and are required to present a valid government-issued photo ID, such as a passport, national identity card, or driver’s license. Please note that digital copies or photocopies are not accepted.

Are pets allowed at your hotel? What is your pet policy and any associated fees?
Yes, Mondrian Mexico City Condesa is a pet-friendly hotel, welcoming dogs and cats. A cleaning fee may apply. For specific details regarding pet size restrictions or any additional requirements, please contact our team in advance at reservations.mexicocity@mondrianhotels.com .

Are there accessible rooms and facilities for guests with disabilities?
Yes, Mondrian Mexico City Condesa offers accessible accommodations and facilities designed to ensure a comfortable stay for all guests. Please contact our reservations team at reservations.mexicocity@mondrianhotels.com to confirm availability and discuss specific requirements.

What items or services are available for children or infants?
Mondrian Mexico City Condesa can provide baby cribs upon request, subject to availability. For any additional requirements for infants or young children, please contact our team in advance at reservations.mexicocity@mondrianhotels.com.

Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary high-speed Wi-Fi is available throughout the hotel, including guest rooms, suites, meeting spaces, restaurants, bars, and all public areas, allowing guests to stay connected wherever they are on property.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, Mondrian Mexico City Condesa is home to Pasana Spa, offering a curated selection of holistic wellness treatments inspired by local traditions and designed to promote relaxation and well-being. Spa services are available at an additional cost. For treatment availability, operating hours, reservations, and access policies, including information regarding children, please contact our team at concierge.mexicocity@mondrianhotels.com, and we will be happy to assist you.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, Mondrian Mexico City Condesa features a fully equipped 24-hour fitness center, available to all hotel guests. Please note that the property does not currently feature a swimming pool.

Do you offer fitness classes, and how can I book them?
Fitness and wellness experiences at Mondrian Mexico City Condesa may be available on a seasonal basis. Please contact our team directly for current programming and booking information.

Is parking available at the hotel, and what is the cost?
Yes, Mondrian Mexico City Condesa offers valet parking for hotel guests at an additional fee of MXN 200 per vehicle, per night. Parking is subject to availability upon arrival. For further information, please contact our Front Desk team.

Do you have laundry services available for guests?
Yes, Mondrian Mexico City Condesa offers laundry and dry-cleaning services for guests at an additional cost.

Do you offer concierge services? And can the concierge assist with recommendations for exploring Mexico City?
Yes, Mondrian Mexico City Condesa offers a dedicated concierge service. Our team is on hand to assist with restaurant reservations, transportation, cultural experiences, local recommendations, and personalized itineraries to help guests make the most of their time in Mexico City and the surrounding area.

Is room service available? What are the hours?
Yes, Mondrian Mexico City Condesa offers in-room dining daily from 7:00 AM to 11:00 PM, featuring a curated selection of breakfast favorites, signature dishes, and beverages delivered directly to your room.

Does Mondrian Mexico City Condesa offer unique local cultural experiences?
Yes, Mondrian Mexico City Condesa is ideally positioned in the heart of La Condesa to connect guests with Mexico City’s vibrant art, culinary, design, and cultural scenes. Our concierge team can curate personalized local recommendations and experiences to help guests immerse themselves in the city’s rich cultural landscape.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, Mondrian Mexico City Condesa offers several exceptional dining and social concepts. Guests can enjoy La Terraza by Mondrian and The Flower Shop, offering breakfast, lunch, dinner, cocktails, and vibrant social experiences. Reservations can be made via our website, by phone, or through our concierge team.

Do you host specific cultural events, art exhibitions, live music, or DJ sets?
Yes, Mondrian Mexico City Condesa regularly hosts a dynamic programme of cultural events, including art exhibitions, live music performances, DJ sets, wellness activations, culinary events, and brand collaborations. Programming reflects the vibrant creative energy of the Condesa neighborhood and varies throughout the year. Visit our events page or contact the hotel directly for upcoming experiences.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, Mondrian Mexico City Condesa’s dedicated Events & Sales team is delighted to assist with meetings, corporate gatherings, weddings, private dinners, birthday celebrations, proposals, and customized social events. We offer tailored packages, unique venues, and personalized planning to create memorable experiences. Please submit an RFP or contact our Sales team directly for enquiries.

How close is Mondrian Mexico City Condesa to major attractions such as Chapultepec Park, Reforma Avenue, Polanco, Roma Norte, and the Historic Center?
Mondrian Mexico City Condesa is ideally located in the heart of La Condesa, one of Mexico City’s most vibrant and walkable neighborhoods. Guests are just minutes from iconic attractions including Chapultepec Park, The National Museum of Anthropology, Paseo de la Reforma, Roma Norte, Polanco, and the Historic Center. Whether exploring world-class museums, renowned restaurants, cultural landmarks, shopping districts, or nightlife, the city’s most celebrated destinations are easily accessible from the hotel by foot, bicycle, car, or public transportation.

What is the La Condesa neighbourhood like, and what dining, bars, and local attractions are available on the doorstep?
Mondrian Mexico City Condesa is located in the heart of La Condesa, one of the city’s most vibrant and sought-after neighborhoods. Known for its tree-lined streets, Art Deco architecture, lively cafés, renowned restaurants, boutique shops, galleries, and nightlife, Condesa offers an authentic blend of culture, creativity, and local charm.

Just steps from the hotel, guests can explore Parque México and Parque España, discover acclaimed dining destinations, enjoy craft cocktails and rooftop bars, or stroll through the neighboring districts of Roma Norte and Juárez. Major attractions such as Chapultepec Park, the National Museum of Anthropology, Paseo de la Reforma, Polanco, and the Historic Center are all within easy reach, making Mondrian Mexico City Condesa the perfect base for experiencing the best of Mexico City.

What should I know about local customs, currency, or travel requirements for visiting Mexico?
Mexico City’s official currency is the Mexican Peso (MXN). Major credit cards are widely accepted throughout the city, though it is advisable to carry some cash for smaller establishments. Spanish is the primary language, though English is commonly spoken in hotels, restaurants, and tourist areas. A valid passport and/or visa may be required depending on your nationality; we recommend checking the latest official travel requirements before your trip. Please note that Mexico City sits at an altitude of over 2,200 metres (7,200 feet), so guests may wish to stay hydrated and allow time to acclimatize upon arrival.

What is the best way to get to Mondrian Mexico City Condesa from Benito Juárez International Airport (MEX), and how can I book a transfer?
Mondrian Mexico City Condesa is located approximately 25–35 minutes from Benito Juárez International Airport (MEX), depending on traffic conditions. Guests may arrive by taxi, private transportation, or other ground transportation services. For a seamless arrival experience, our Concierge team can assist with arranging private airport transfers prior to your stay. For transportation assistance and transfer bookings, please contact concierge.mexicocity@mondrianhotels.com.

What public transportation options (MRT, bus, taxi) are available near Mondrian Mexico City Condesa for getting around the city?
Mondrian Mexico City Condesa enjoys a prime location with easy access to Mexico City’s extensive public transportation network. Guests are within walking distance of Chilpancingo Metro Station (Line 9) and Chilpancingo Metrobús Station (Line 1), providing convenient connections to key destinations such as Paseo de la Reforma, Chapultepec Park, the Historic Center, Polanco, Roma Norte, and the World Trade Center.

Guests can also take advantage of Uber, taxis, and Ecobici bike-sharing stations located throughout the neighborhood. Many of Condesa’s most popular restaurants, cafés, parks, galleries, and nightlife venues are just steps from the hotel, making it one of the most walkable areas in Mexico City.

What loyalty or membership programme does Mondrian Mexico City Condesa offer?
Mondrian Mexico City Condesa’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on mondrianhotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Mondrian Mexico City Condesa, and can I book more than one room?
Yes. As Mondrian Mexico City Condesa’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at Mondrian Mexico City Condesa to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your Mondrian Mexico City Condesa stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Mondrian Mexico City Condesa?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Mondrian Mexico City Condesa through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Mondrian Mexico City Condesa, subject to programme terms and conditions.

When was the Mondrian brand established, and what is its core philosophy of art and design?
Established in 1996, Mondrian is a living cultural institution where the fantastical meets the future. Inspired by modern art, we design dream-like spaces that experiment with perspective and immerse you in the energy of the city.

What defines the unique guest experience at a Mondrian Hotel?
Your stay is designed like a visit to a modern art gallery, blending structural design with bold pops of color. It’s a sensory experience filled with whimsical, surreal spaces and wild, playful culinary creations.

What should I know about local customs, currency, or travel requirements for visiting Cannes/France?
France uses the Euro (€) as its official currency, and credit cards are widely accepted throughout Cannes and the French Riviera. Depending on your nationality, a valid passport and/or visa may be required to enter France. We recommend checking the latest official travel requirements before your stay. In Cannes, smart casual dress is generally expected in restaurants and public areas, particularly during major events such as the Cannes Film Festival.

What makes a Mondrian stay a distinctive experience compared to other luxury hotels?
We look past predictable luxury to drop you right into the epicenter of the local cultural scene and A-list moments. Every property is a creative hub where you can connect with up-and-coming talent, progressive design, and innovative partnerships.

Where can I find Mondrian Hotels around the world?
You can find us in cultural hotspots across North and Central America, Europe, the Middle East, and Asia-Pacific—including Los Angeles, Ibiza, Doha, and Singapore. We are also expanding our footprint with upcoming destinations like the Maldives, Abu Dhabi, and Tulum. Find out about all Mondrian Hotel’s here.