MONDRIAN GOLD COAST FAQ’s

How can I make a reservation at your hotel?
Reservations can be made directly through the Mondrian Gold Coast website, the Accor website or selected third-party booking partners. To book directly with our team, please contact Reservations at goldcoast.reservations@mondrianhotels.com or call +61 7 5508 0000.

What is your cancellation policy?
Cancellation policies vary depending on the rate you select when making your reservation. The cancellation terms applicable to your booking will be displayed before you confirm your reservation and included in your booking confirmation. Some promotional or prepaid rates may be non-refundable and cannot be modified or cancelled. Please refer to our Terms & Conditions for full booking policies.

Do you offer flexible booking options or special rates during uncertain times?
Mondrian Gold Coast offers a range of rate options, including flexible rates on selected bookings. Flexibility depends on the rate selected at the time of booking, so we recommend reviewing the applicable booking conditions before confirming your reservation. Full details can be found in our Terms & Conditions.

How can I modify or cancel an existing reservation?
If your booking conditions allow modifications or cancellations, our Reservations team will be happy to assist. Please contact goldcoast.reservations@mondrianhotels.com or call +61 7 5508 0000. Cancellation and amendment policies vary depending on your booked rate and are outlined in your booking confirmation and our Terms & Conditions.

Do you offer group rates or event bookings?
Yes. For group bookings of eight or more guest rooms, our Sales team can assist with tailored group rates and event enquiries. Please submit an enquiry via our online event request form and a member of the team will be in touch.

Is breakfast included? How much does it cost?
Breakfast is not included in the standard accommodation rate. An à la carte breakfast is available daily from 6:30am to 11:00am and is priced at AUD $48 per adult and AUD $35 per child under 12 years. Walk-ins are welcome, or breakfast can be arranged with Reception upon arrival.

What payment methods do you accept?
Mondrian Gold Coast accepts major payment methods in accordance with our Terms & Conditions. Accepted payment methods may vary depending on whether payment is made online before arrival or at the hotel. A valid payment card may also be required to guarantee your reservation or cover incidental charges during your stay.

Is a deposit required to book a room?
Yes. A deposit is required upon check-in to cover any incidental charges during your stay. This can be provided via credit card pre-authorisation. Please contact our team for further details at goldcoast.reservations@mondrianhotels.com.

What is your policy regarding children staying at the hotel?
Children are welcome at Mondrian Gold Coast. Policies relating to children, room occupancy and accommodation arrangements may vary depending on the room type and rate booked. Please refer to our Terms & Conditions or contact our Reservations team for assistance when planning your stay.

Is there a resort fee, and what does it include?
Please refer to our Terms & Conditions for the latest information regarding any applicable fees associated with your reservation.

What time is check-in and check-out?
Check-in begins from 3:00pm, and check-out is by 11:00am

Can I request an early check-in or late check-out?
Yes. Early check-in and late check-out can be requested prior to your arrival or during your stay. As these requests are subject to availability, they cannot be guaranteed. If available, an additional fee may apply and will be confirmed by the hotel.

What identification is required at check-in?
Guests are required to present a valid government-issued photo identification, such as a passport or driver’s licence, upon check-in. The name on the identification must match the name on the reservation.

Are pets allowed at your hotel? What is your pet policy and any associated fees?
Pets are not permitted at Mondrian Gold Coast. Certified service animals are welcome in accordance with applicable regulations. Please refer to our Terms & Conditions for further information.

Are there accessible rooms and facilities for guests with disabilities?
Yes. Mondrian Gold Coast offers accessible accommodation and facilities designed to support guests with accessibility requirements. Accessible guest rooms include features such as grab rails, a raised toilet, a lower bathroom sink and an emergency bathroom cord. Throughout the hotel, guests will also find wheelchair access, accessible parking, lift access and a 24-hour reception. For more information, please refer to our Commitment to Accessibility.

What items or services are available for children or infants?
Families travelling with children can enjoy a range of family-friendly amenities. Baby cots are available upon request, while the hotel also offers interconnecting rooms, multi-bedroom suites and Beach Houses for larger families. Both restaurants welcome children and offer kids’ meals, with special dietary requirements available upon request. Families can also enjoy the hotel’s three outdoor pools.

Do you offer Wi-Fi access, and is it complimentary?
Yes. Complimentary high-speed Wi-Fi is available throughout the hotel for all registered guests.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
CIEL Spa offers a curated collection of bio-wellness treatments, restorative therapies, touchless technology experiences and signature spa rituals designed to support overall wellbeing. The spa is open daily from 10:00am to 5:00pm. Appointments can be made by calling +61 7 5508 0088, emailing goldcoast.cielspa@mondrianhotels.com, or booking directly through the CIEL Spa website. Information regarding children’s access is available within the CIEL Spa Terms & Conditions.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes. The Fitness Centre is located on Level 2 and is open 24 hours a day for hotel guests. The main pool and magnesium plunge pools are located on Level 3 and are open daily from 6:30am until 10:00pm.

Do you offer fitness classes, and how can I book them?
Mondrian Moves is our signature wellness series, combining the strength of Pilates with the restorative benefits of yoga in a poolside setting at Haven on Level 3. Classes are held every Sunday at 7:00am and are complimentary for hotel guests. To reserve your place, please contact goldcoast@mondrianhotels.com.

Is parking available at the hotel, and what is the cost?
Yes. Parking is available on-site. Casual parking is charged at AUD $12 per hour. Hotel guest parking is available for AUD $40 per day, while valet parking is available for AUD $60 per day.

Do you have laundry services available for guests?
Yes. Same-day laundry service is available, with items collected by 8:00am and returned by 6:00pm. An express service is also available, with collection by 11:00am and return by 6:00pm. Laundry services are provided by an external supplier and are limited to 20 items per order, with additional items charged separately. Selected accommodation, including Beach Houses, Ocean Homes and One Bedroom Suites, also feature in-room laundry facilities.

Do you offer concierge services? And can the concierge assist with bespoke tours, surf lessons, theme park bookings, or hinterland experiences?
Yes. Our dedicated Concierge team is available 24 hours a day to assist with everything from restaurant recommendations and local reservations to personalised experiences throughout the Gold Coast. For assistance before or during your stay, please contact goldcoast.concierge@mondrianhotels.com

Is room service available? What are the hours?
Yes. In-room dining is available 24 hours a day for hotel guests. Please note that a delivery fee applies.

Does Mondrian Gold Coast offer unique experiences such as surf lessons, beach activities, or access to the Gold Coast hinterland?
Yes. Guests can enjoy a range of curated experiences, including private beach cabanas complete with full setup, pack down and a chef-curated dining experience (24 hours’ notice is required). Surfboard hire is available from a minimum of two hours, while e-bike hire is available from four hours up to a full day. Guests may also request exclusive access to the hotel’s in-house BMW vehicles, driven by our Valet team.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Mondrian Gold Coast offers a collection of dining experiences, including LiTO Restaurant and LiTO Presto on the ground floor, together with Haven Restaurant and the Pool Club Lounge on Level 3. Reservations can be made by calling +61 7 5508 0000 or booking online. Please note that LiTO Presto and the Pool Club Lounge welcome guests on a walk-in basis.

What signature pools, rooftop lounges, or social spaces do you offer? And what are the views like?
Mondrian Gold Coast features a 25-metre heated pool maintained at approximately 28°C, alongside two magnesium plunge pools and the Pool Club Lounge on Level 3. Overlooking Burleigh Beach, these elevated social spaces offer sweeping coastal views and a relaxed atmosphere from sunrise through to sunset.

Do you host specific cultural events, art exhibitions, live music, or DJ sets?
Yes. Mondrian Gold Coast hosts regular live DJ performances across the property, from relaxed poolside afternoons to sunset sessions at Sunset Bar. Guests can explore the latest events, experiences and seasonal programming through the hotel’s events calendar.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes. Mondrian Gold Coast offers bespoke event planning for personalised requests. To enquire about weddings, corporate events or group celebrations, please contact goldcoast.sales@mondrianhotels.com. For intimate in-house celebrations, special occasions or personalised requests during your stay, our Guest Services team can assist via goldcoast@mondrianhotels.com.

How close is Mondrian Gold Coast to key attractions like Surfers Paradise, Pacific Fair Shopping Centre, or the Gold Coast theme parks?
Mondrian Gold Coast enjoys a prime location in Burleigh Heads, within easy reach of many of the region’s most popular attractions. Pacific Fair Shopping Centre is approximately 12 minutes away by car, Surfers Paradise around 18 minutes, Sea World approximately 25 minutes, while Warner Bros. Movie World and Dreamworld can both be reached in around 35 to 40 minutes, depending on traffic conditions.

How close is Mondrian Gold Coast to the beach, and what surf, water sports, or beach services are available?
Mondrian Gold Coast is located directly opposite Burleigh Beach, just a one to two-minute walk across The Esplanade. Guests can enjoy private beach cabanas, available by advance reservation, together with surfboard hire for a minimum of two hours, making it easy to experience one of Australia’s most iconic beaches.

What should I know about local customs, currency, or travel requirements for visiting the Gold Coast/Australia?
For the latest information on travelling to the Gold Coast, including local customs, currency and visitor information, we recommend visiting the official Experience Gold Coast travel guide before your trip.

What is the best way to get to Mondrian Gold Coast from Gold Coast Airport (OOL) or Brisbane Airport (BNE), and how can I book this transfer?
Private transfers can be arranged through the hotel, including access to Mondrian Gold Coast’s in-house BMW vehicles driven by our Valet team. To arrange airport transportation before your arrival, please contact goldcoast@mondrianhotels.com.

What public transportation options (light rail, bus, taxi) are available near Mondrian Gold Coast for getting around the city and broader Gold Coast region?
Several public transport options are available near Mondrian Gold Coast. Bus services, including Route 777, provide convenient connections between Gold Coast Airport, Burleigh Heads and Broadbeach South Station. The G:link light rail extension to Burleigh Heads is expected to commence services in 2026, with Burleigh Heads Station located approximately a three-minute walk from the hotel. Taxi and rideshare services also operate throughout the Gold Coast, making it easy to explore the region.

What loyalty or membership programme does Mondrian Gold Coast offer?
Mondrian Gold Coast’s membership programme is Dis-loyalty — a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars, and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers, or blackout dates.

How do I join Dis-loyalty, and how much does membership cost?
Membership is a 12-month subscription, priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on mondrianhotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Mondrian Gold Coast, and can I book more than one room?
Yes. As Mondrian Gold Coast’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%. All bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar, or café without staying at the hotel?
Yes. You don’t need to be a hotel guest to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars, and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members receive early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability. Find out more at dis-loyalty.com.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks, or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Mondrian Gold Coast?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Mondrian Gold Coast through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining, and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning, and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Mondrian Gold Coast, subject to programme terms and conditions.

When was the Mondrian brand established, and what is its core philosophy of art and design?
Established in 1996, Mondrian is a living cultural institution where the fantastical meets the future. Inspired by modern art, we design dream-like spaces that experiment with perspective and immerse you in the energy of the city.

What defines the unique guest experience at a Mondrian Hotel?
Your stay is designed like a visit to a modern art gallery, blending structural design with bold pops of color. It’s a sensory experience filled with whimsical, surreal spaces and wild, playful culinary creations.

What makes a Mondrian stay a distinctive experience compared to other luxury hotels?
We look past predictable luxury to drop you right into the epicenter of the local cultural scene and A-list moments. Every property is a creative hub where you can connect with up-and-coming talent, progressive design, and innovative partnerships.

Where can I find Mondrian Hotels around the world?
You can find us in cultural hotspots across North and Central America, Europe, the Middle East, and Asia-Pacific—including Los Angeles, Ibiza, Doha, and Singapore. We are also expanding our footprint with upcoming destinations like the Maldives, Abu Dhabi, and Tulum. Find out about all Mondrian Hotel’s here.